1. Who provides the service
- Legal name
- Iter Automation Consulting LTD
- Address
- 75 Avondale Road, CR2 6JF, United Kingdom
- Contact
- support@vatrail.uk
- Registration number
- 17541073
- Registered in
- England and Wales
VatRail is the trading name of Iter Automation Consulting Ltd. For cancellation, billing questions or refund requests, email support@vatrail.uk.
2. Free partner beta
The partner beta is free, so there is no subscription to cancel and no beta exit fee. You may stop participating at any time by contacting your accounting partner or us. We will not move a beta workspace to a paid plan or charge it automatically. An authorised workspace owner must separately select a paid plan and accept the price shown before checkout.
If you leave the beta, export records you need and contact us to close the workspace. We will handle remaining information under the privacy notice and applicable data-processing agreement.
3. Cancelling a paid plan
A workspace owner may cancel renewal using the billing portal or by emailing support@vatrail.uk. Cancellation stops the next monthly renewal. There is no cancellation or setup fee, and access normally remains available until the end of the current paid period.
If the billing portal is unavailable, email us with the workspace name and the email address on the account. We will record the date we receive the request, stop the next renewal as soon as practicable and confirm by email. Keep the confirmation for your records.
4. When to request a refund
Contact us if you believe you were charged twice, charged the wrong amount, charged without authority, or paid for a material service that we could not provide. Tell us the workspace name, invoice or payment reference, date and a brief description. Do not send full card numbers or security codes.
We aim to acknowledge a request within two UK business days and decide it within ten UK business days, or tell you what further information or investigation is needed. If we approve a refund, we will request it through the original payment method within ten UK business days. Your bank or card provider controls when it appears in your account.
5. How refunds are assessed
We will refund duplicate, incorrect or unauthorised charges. If a material service failure substantially prevented use of a paid feature, we will review the facts and may offer an appropriate refund or service remedy. We will explain our decision. Cancelling part-way through a monthly billing period does not by itself create a pro-rata refund for unused time.
This policy does not remove any right or remedy that applicable law says cannot be excluded. If you are legally a consumer for a particular online purchase, you may have a 14-day right to cancel a service or digital-content contract. Before any consumer checkout, we will provide the required cancellation information and explain what happens if you ask us to start the service or supply digital content during that period. We will obtain any express consent and acknowledgement required by law before starting early. Statutory cancellation, refund and digital-service rights take priority over any inconsistent wording here.
6. If you disagree with our decision
Reply to our decision or email support@vatrail.uk and explain what you believe should change. We will review it again and aim to acknowledge your complaint within two UK business days and provide a substantive response within ten UK business days. This does not prevent you from using any payment-provider, regulator or legal process available to you.